Terms & Conditions

 

Booking & Payment

  • Aylsham Windmill is offered for holiday rental subject to confirmation by the owner.
  • To secure a booking, a completed booking form (or online booking) and a non-refundable deposit of 20% is required.
  • Once received, a confirmation/invoice will be issued. This confirms acceptance of your booking.
  • The remaining balance, along with a £100 damage deposit, is due at least 7 weeks before your stay.
  • Bookings made within 7 weeks of arrival must be paid in full at the time of booking.

Damage Deposit

  • A refundable damage deposit of £100 is required.
  • This is held in case of damage to the property or its contents.
  • The balance will be returned within 2 weeks after your stay, subject to inspection.

Cancellations

  • If a booking is cancelled, a refund will only be issued if the property is successfully re-let.
  • Any costs or losses incurred in re-letting may be deducted from the refund.
  • Guests are strongly advised to take out suitable holiday insurance, including cancellation cover.

Your Stay

  • Check-in is from 4:00pm on the day of arrival.
  • Check-out is by 10:00am on the day of departure.
  • The property accommodates a maximum of 6 guests unless agreed in writing.

During Your Stay

  • Guests are asked to take good care of the property and leave it in a clean and tidy condition.
  • A final clean is included, but additional cleaning may be charged if required.
  • Please be considerate of neighbours and avoid causing disturbance.
  • The external fire escape is for emergency use only.
  • Any issues, damages or faults should be reported as soon as possible so they can be addressed.

Liability

The owner cannot be held responsible for:

  • Temporary loss of utilities or services
  • Failure of equipment or appliances
  • Loss, damage or injury due to weather or circumstances beyond their control
  • Loss or inconvenience if the property becomes unavailable due to damage prior to your stay

In the unlikely event the property becomes unavailable before your stay, all payments made will be refunded.


General

  • The owner’s liability will not exceed the total amount paid for the booking.
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